BIRLESIM_2022 ANNUAL REPORT

BİRLEŞİM MÜHENDİSLİK 2022 ANNUAL REPORT 119 PRINCIPLE COMPLIANCE YES NO PARTIAL N/A EXPLANATION RELATED REPORT/ LINK C2. Stakeholders, International Standards and Initiatives C2.1 Establishes and discloses a customer satisfaction policy for handling and resolving customer complaints.  X This policy has been formulated as per ISO 9001 but has not yet publicly disclosed. C2.2 Discloses information about the communication maintained with stakeholders (which stakeholders, topics and frequency).  X  Our company is committed to transparency, fairness, and accountability in its relationships with stakeholders. C2.3 Discloses the international reporting standards embraced in its reporting. X C2.4 Discloses the principles embraced in relation to sustainability, international organizations, committees and principles that it is a signatory or member of. X C2.5 Makes improvements and concrete efforts to qualify for inclusion in sustainability indices of Borsa İstanbul and/or international index providers.  X We are constantly working to improve our transparency, fairness, and accountability in all interactions with stakeholders. D. Corporate Governance Principles D1 Seeks stakeholders’ opinions when determining the measures and strategies in relation to sustainability.  X Information about corporate governance principles compliance in the conduct of stakeholder relations is provided in corporate governance compliance reports and corporate governance information forms. D2 Works on raising awareness of sustainability and its importance through social responsibility projects, awareness activities and training programs.  X  We have launched initiatives to raise environmental awareness and promote sustainability. These efforts will continue to be developed in the future.