BIRLESIM_MUEHNDSILIK 2023 AR

BİRLEŞİM MÜHENDİSLİK 2023 ANNUAL REPORT 125 PRINCIPLE COMPLIANCE STATUS YES NO PARTIAL N&A EXPLANATION RELATED REPORT / LINK C2. Stakeholders, International Standards and Initiatives C2.1 Establishes and discloses a customer satisfaction policy for handling and resolving customer complaints. X This policy has been formulated as per ISO 9001 but has not yet publicly disclosed. C2.2 Discloses information about the communication maintained with stakeholders (which stakeholders, topics and frequency). X The wishes and opinions expressed by the stakeholders at our annual ordinary general assembly meeting were included in the general assembly minutes and disclosed to the public. C2.3 Discloses the international reporting standards embraced in its reporting. X C2.4 Discloses the principles embraced in relation to sustainability, international organizations, committees and principles that it is a signatory or member of. X C2.5 Makes improvements and concrete efforts to qualify for inclusion in sustainability indices of Borsa İstanbul and/or international index providers. X D. Corporate Governance Principles D1 Seeks stakeholders’ opinions when determining the measures and strategies in relation to sustainability.  X D2 Works on raising awareness of sustainability and its importance through social responsibility projects, awareness activities and training programs. X  The company has launched initiatives to raise environmental awareness and promote sustainability. These efforts will continue to be developed in the forthcoming years.